About Ricky Casino Support Care Service
Ricky Casino is an intuitively understandable platform. Yet, customers are not insured by technical issues or other issues. To cope with them, the platform has a reliable and highly professional support care service. Access Ricky Casino experts via a live chat or email. Also, there is an option to find an answer in the FAQ section.
Communication Methods
The platform offers two main communication channels (email and live chat) for direct contact with the Ricky Casino experts. Also, there is an FAQ section with answers to the most common questions. Learn more about this top from the sections below.
Live Chat
The Ricky Casino live chat support is the fastest way to get a response with a helpful tip or advice from the experts. Click the correspondent button in the lower right corner and wait less than a minute until you get a reply. Type in your name and email address, and click “Start the chat”. Also, you can attach media files to your query to make it more detailed and help resolve the issue as quickly as possible.
Email Support
Casino users can also send a message to the platform’s experts via email ([email protected]). This is a perfect way to resolve such issues as deposit/withdrawal delays, responsible gambling concerns, profile registration/verification, and so on. Unlike the live chat, you may wait up to 1-1,5 hours. At the same time, the exact period may vary depending on the overall workload of the team.
FAQ Section
Within the FAQ section, you can find answers to the most common questions related to security, game fairness, account closing, and more. It is better to check this section and try to find an answer here before contacting the support care service.
Common Issues & Solutions
Players may experience different issues while using Ricky Casino’s services. However, the most widespread categories are related to account operation and gambling. Explore more about them and how to resolve such problems below.
Account Issues
A forgotten password is one of the most widespread problems casino customers encounter. In order to resolve this problem, players need to hit the “Login” button and then hit “Reset my password”. Next, fill in the email address and click to get the reset instructions. Verification is another aspect that may cause questions.
To pass this procedure, you need to contact the support security experts and send them documents that prove your personality (ID, passport), banking statements (screenshot from the mobile banking app), and physical address (utility bills). Next, you need to wait up to 24 hours until you get a reply. Be ready to pass the video verification, for example, via Skype.
Game-Related Issues
A player may encounter an issue when the game unexpectedly crashes. In this case, you need to check the Internet connection, clear cache and reload it. If the problem persists, then you should contact the support care service and figure out whether there are technical issues on the server side. If you face slow loading time, then you should clear your cache, optimize your browser settings, and close background apps.
Additional Assistance
There is also 24/7 customer service for high rollers that is available without potential delays or long waiting times. This option encourages regular players and contributes to the maximum convenience on the site. The casino takes care of the quality of its support service and allows users to leave feedback. This can be done by sending a message to the official support service email or by filling in the form after ending the live chat session.
Internal Linking Blocks
Terms and Conditions
Ricky Casin has a detailed T&Cs section with a description of all operational aspects, issues, and more. Head to the Terms and Conditions section before contacting the support care service to get detailed information about our policies.
Privacy Policy
Ricky Casino offers advanced protection of customers’ personal information and never resends it to third parties. Explore more about our Privacy Policy and get a big picture of what information you need to provide, how it is stored, and more.
About Us
Ricky Casino is a legally operated platform with a wide audience, secure payment methods, a rich game library, and so on. Explore more about our mission and services on our About Us page.
Responsible Gaming
Our platform encourages players to enjoy their hobby responsibly and with an understanding of all the risks. Thus, we recommend reading about our responsible gaming measures.
Payments
Are you ready to top up the balance and play for real money or cash out long-awaited cash profit? Then, check out our Payments page and learn all the details you need.
Reviews
Getting feedback from our clients is key to building trust and never improving our services. Check out what other clients say about Ricky Casino support service, range of games, security and other aspects on our Reviews page.
Registration
Are you a potential Rick Casino member who wants to win big with us? Then, learn how to create an account via our Registration page.